Until recently, when Dr. Stephen Kaye thought one of his primary care patients could use mental health help, he’d 
refer them to a therapist. But the odds that the patient would go weren’t good.
Some didn’t call for an appointment. Some found the provider didn’t take insurance or have appointments anytime soon.
“A lot of people were dropping through the loops,” said Victoria Samolis, the office manager at the Backus Family Health Center. “When they come in for their follow-up visit in three months, we find out they’ve never gotten any counseling.”
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http://ctmirror.org/2015/09/08/in-some-primary-care-offices-the-social-worker-will-see-you-now/
